Business Service Owner & Technology Senior Leader
Leadership │ Capability Product Management | Relationship Management | Risk Management
Over 20 years assessing projects, technology, and processes across financial services bridging gaps, acquiring deep understating of needs, and driving initiatives to achieve quick wins and long-term goals.
Inspirational Manager curating cross functional Business project teams and individuals driving engagement, professional development, optimal performance.
Extensive experience leveraging multi-national BPO partnerships to augment & streamline operating models, technologies, and product delivery to achieve key performance metrics and business growth.
Exceptional relationship building skills with staff and executives, fostering long-term, life cycle experiences and partnerships with contacts at all levels.
Recognized for successful planning and aptitude for action in leading document capture and business process outsourcing, technology acquisition, Document Input Solutions, production support, & continuous improvement.
Core Competencies
Capability / Product Ownership
Project Management
Business Service Management
Problem Solving
Backlog Refinement
Document AI (Automation)
Intelligent Document Processing
Technology Service Delivery
IT Change Management
Production Support
KPIs & Metrics
Prioritization
Dashboards and Reporting
Career Coaching
Agile Methodologies & Tools
Professional Experience
2015 - Present
Senior Content Editor
I am an accomplished Senior Content Editor with a proven track record in creating compelling and engaging content. My expertise lies in driving content strategy, managing editorial teams, and ensuring top-notch quality across all platforms.
2012 - 2015
Freelance Writer
As a Freelance Writer, I honed my skills in creating diverse content for various clients. I specialized in crafting SEO-optimized articles, blog posts, and website copy that resonated with target audiences.
2010 - 2012
Editorial Intern
During my tenure as an Editorial Intern, I gained valuable hands-on experience in researching, fact-checking, and assisting with content production. This role ignited my passion for the editorial process and set the foundation for my career.
Recognition & Awards
• Guardian Executive Leadership Development Program (2022)
• NY Metro SIM – Regional Leadership Forum (2021)
• Guardian IT Elite Award (2012) – Individual award for reducing storage by 1 TB of storage by leading effort to consolidate and migrate long term storage devices and saving $1.6M over 10 years.
• Guardian IT ‘On the Spot Award’ (2009) – Implementing new technologies to implement Fax and Email capture solutions to reduce costs from manual printing and scanning operations.
• Guardian IT Elite Award (2008) - Team efforts in the support aging technologies and replace ECM Search and Retrieval applications across multiple lines of business.
Education, Leadership, Training
• University of Rhode Island - Bachelor of Business Administration, Management Information Systems
• AI / ML Product Management - ELVTR
• Regional Leadership Forum - Society of Information Management
• Emerging Leader Development Program – Guardian Life Insurance
• Safe for Teams, PO/PM 5 – Scaled Agile
• ECM platform administration FileNet IS Systems and Advanced IS Administration - IBM
• Kofax Capture administration - Kofax
• Business Process Server Administration - IBM